FREIGHT AND RETURNS

FREIGHT AND RETURNS
  • Transport instructions
  • * PANDABEIBEI.COM Shipping to almost all countries / regions around the world, we use the services of major, trusted international carriers to ensure that your package arrives at its destination quickly and safely.
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  • *Shipping time is estimated to start from the date of shipment, not the order date, and may take longer than expected due to invalid addresses, customs clearance procedures or other reasons.
  • *If the package does not arrive in time, please deliver the message within 3 months after delivery. Please note that overdue requests may not be accepted.
  • List of international logistics companies that our company cooperates with and logistics timeliness

    Note: the logistics cost includes the import tariff from China to the receiving country,



successfully ordered 
After successfully placing the order, you will receive our email confirmation. If you have any requirements for the order, please note it on the product page before the product enters the processing stage, as detailed as possible, or send us an email to notify us.

Processing 
Note: For orders with multiple items, the processing time will be based on the item with the longest processing time.
We will perform strict quality control on your items and ensure they are properly packed before preparing for shipping. Most orders can now be shipped within 5 days.
Please note that depending on inventory, small orders may still take multiple working days.
Please note that the delivery time does not include the preparation time. The total time required to receive the order is: preparation time + shipping time. If you have any questions about the order, you can submit your request to our support center customer service for further help. Our dedicated CS team will contact you within 24 hours.

Transport
We provide different methods with partners of major international transportation companies.
You can select your preferred shipping method on the "Order Information" page during the checkout process.
Note: During public holidays, shipping time may be affected, as manufacturers and couriers will restrict their operations during this period. Although unfortunately this is beyond our control, we will do our best to improve this issue.

paid 
Note: For tracking numbers, it may take a few days to take effect on the tracking website. If the information is not available, please try again later. Please rest assured that the estimated shipping time is valid regardless of the update of the tracking website.
We strongly recommend that customers purchase a tracking number and shipping insurance at checkout to ensure they are at ease while waiting for the package.

contact us 
If you have any questions during transportation or after receiving the items, please feel free to contact us and our customer service representatives will provide you with a satisfactory solution.

Return notice

We pride ourselves in our product quality with strict quality control checks in place. To provide you with additional peace of mind, we also offer a comprehensive 30 Day Returns guarantee for each orders. Buy with confidence and enjoy a great shopping experience!


Returnable Items

Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:

1. Faulty items damaged/broken or soiled upon arrival.

2. Items received in the incorrect size/color.

3. Unwashed, unworn and unused item(s) that have not met your expectation within 30 days of receiving.


Non-Returnable Items

We will not accept returns in the following conditions:

1. Items outside the 30 days warranty time-frame.

2. Washed, worn, used or misused items.


Notes: All returns must be authorized by our Team via the Support Center. Returned item without an Return Merchandise Form (RMA) will not be accepted.


Returns Process & Time-Frame

Please carefully follow our returns process to minimize any delays: 

1. If your item is returnable (see above), please submit a ticket in our Support Center stating your:

Order number

Product name

Reason for return

2.Our customer service team will respond to your request within 24 hours and provide you with a Return Merchandise Form (RMA) along with our return address.

3.Please return the item according to our instructions on the RMA form and send us return proof in the form of the tracking number and a valid return receipt.

4. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within 3 days. 


Kindly allow between 3-6 business days for our after sales team to process your request. After this, please note the refund times below: 

For credit card refunds, please allow between 7-14 business days for the transaction to process. 

For PayPal refunds, please allow up to 48 hours for the transaction to appear in your account. 

For Wallet refunds (store credit), please allow 24 hours for your account to be updated. 


Return Shipping Costs & Address 

We aim to offer services that will benefit all of our loyal customers. All of our other worldwide customers can return to our warehouse. Please always Contact Us prior to returning the items by submitting a ticket to obtain an R.M.A form (Return Merchandize Authorization) with the related address.

1. All shipping fees are at the customers expense. This includes shipping fees for a return or exchange. Shipping fees are non-refundable.

2. Please contact your local post office to confirm the actual return shipping fee. We recommend you use the cheapest registered airmail method that is available.